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If something does not work

Try these first​

  1. Check the number. Did you type your ID correctly? If you used a card, is it the right one?
  2. Try again. Wait three seconds and scan or type again.
  3. Read the screen. The message tells you what is wrong. See the table in Open your cell.
  4. Check the door. A door that is not fully closed can keep a cell from being given to you.

What to tell the staff​

The staff can see exactly what happened, but it helps if you tell them:

  • the time you tried;
  • your name and the card or ID you used;
  • what the screen said.

With this they can find your attempt in the logs and fix it.

When the cell will not open​

If the screen says it opened but the door stays shut, tell the staff the cell number. They can open it for you from the console, and have the lock checked.

When your things are inside and you cannot open​

The staff can open the cell for you. They need your name and the cell number. Nothing inside is touched.