Common questions
Why can I not see a page?
Your role does not include it. Ask your Owner. See Roles and what they can do.
A person says their card does not open a cell
Open Logs then Open attempts and search their card number. The result tells you why. See Open attempts.
Somebody left their things in a cell and went home
Use Reset a cell with Reset and open. The cell opens, and is free again.
A cell is broken
Take it out of service so nobody is given it, then report it.
Everything is orange or red on the dashboard
Start with the alarms: What the alarms mean.
How do I give someone a permanent cell?
Add a user in a zone that gives permanent cells, and choose a free cell.
A new colleague needs access to the console
Add a staff member and choose a role. It is not the same as adding a user.
Who changed this?
Open Logs then Activity. See Activity.
Can I use the console on my phone?
Yes. Tables become cards and the menu hides behind the three lines at the top left. See Finding your way.
I forgot my password
Ask your organisation's Owner or IMBox.
Who do I call for something this guide does not cover?
Press Support and report an issue. IMBox answers there.