When the station is offline

Each locker station checks in with the console about every 30 seconds. If it stops, the console treats it as offline.

What you see

• On the dashboard, "0 of 1 zones online" in red.
• On a zone, Offline.
• When you add, change or delete a user, reset a cell or take a cell out of service, a message: "This locker station hasn't checked in recently, so it may be offline. Check its internet connection and try again." Nothing is changed.

What still works

People can still open cells at the station. The station keeps working without the console, and catches up when it is back.

What to do

1. Check that the station's computer is switched on.
2. Check its internet connection: is the router on, is the cable in?
3. Wait two minutes and try again.
4. If it stays offline, report an issue with the station's name.